This week Andrea has been out and about visiting clients. Whilst this doesn't sound like anything exciting, the feedback received from the clients has given some food for thought.
There are many occupations where a home visit is never given a second thought and is necessary - for example tradespeople actually working on your house, doctors offer home visits for those who need it most and some banks and finance professionals will offer house visits. But why is it that people don't seem to associate a home visit with their lawyer?
By visiting clients at home, we get to see who our clients really are, what they like, their favourite colours, hobbies they engage in and get to see projects that they might be working on and are passionate about. It's not just about going out to visit someone at home because they can't get to the office. Meeting someone at home creates a connection that you didn't previously have. In personal injuries law, where it's our job to tell our client's story to the defence and to outline how an injury has so badly impacted on their lives. It's these little details about someone that can make all the difference, like the one random step they might have in their home down to a slightly lower level that might jus be too much for them some days, or how their house might be elevated or on a hill that they used to walk daily, but can't any longer.
Clients are often more comfortable in their own homes. They have their chair that they know they can sit in for periods of time, they don't have to worry about unfamiliar environments, their pet can sit with them, or a neighbour or friend.
When the idea of Far North Injury Lawyers was being developed, we wanted to do things differently from the start. Ensuring that we offer all of our clients the chance to meet with us in their home was an important consideration. We understand that not everyone will be keen to have someone in their house, and that's ok. We want our clients to feel comfortable telling us that they don't want to or can't go out, so we are happy to jump in the car and go for a visit - especially if it means that we don't hold your claim up waiting for the next appointment.
So when we are talking about meeting for an appointment, please don't be shocked if we offer to come to you, it's just part of who we are! We can also bring the cake!